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VCEM Dashboard Features | Dashboard
User/Channel/Product Breakdown
Net Promoter Score (NPS)
Customer Satisfaction Score (CSAT)
Journey Map Analysis
Sector Benchmark
Geo feedback analysis
Social profiles
VCEM Dashboard Features | NPS Analysis
Basic NPS analysis
NPS Breakdown by Period
Channel Comparison
NPS Breakdown by Journeys
NPS sector comparison
NPS Journey Value Curve
Engagement
Multiple Regression Model
VCEM Dashboard Features | Customer Satisfaction (CSAT) Analysis
Basic CSAT analysis
CSAT Breakdown by Period
Channel Comparison
CSAT Breakdown by Journeys
CSAT sector comparison
CSAT Journey Value Curve
Engagement
Multiple Regression Model
VCEM Dashboard Features | Effort Analysis
Basic Effort analysis
Effort Breakdown by Period
Channel Comparison
Effort Breakdown by Journeys
Effort sector comparison
Effort Journey Value Curve
Engagement
Multiple Regression Model
VCEM Dashboard Features | Emotion Analysis
Emotion table
Sentiment Breakdown by Period
Channel Comparison
Sentiment Breakdown by Journeys
Sentiment sector comparison
Sentiment Keyword Attribute Model
VCEM Dashboard Features | Other
Engagement
Rewards & Compensation